PRIVACY NOTICE

Last Updated: 28 January 2025

Kelvin Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting your information. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, use our products, or access our services (collectively, the “Services”).

Please read this policy carefully. By using our Services, you agree to the terms outlined in this privacy policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information directly from you when you interact with our Services, including but not limited to:

  • Account Information: Name, email address, mailing address, and login credentials.

  • Communication Data: Records of inquiry, feedback, and customer support interactions.

1.2 Automatically Collected Information

When you use our Services, we may automatically collect:

  • Device Information: IP address, location data, browser type, operating system, and device identifiers.
  • General Usage Data: Pages viewed, links clicked, time spent on our website, and other user behavior metrics.
  • Authenticated User Data: digital traces, activity, and behavioral data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tools to enhance user experience and analyze website performance.
1.3 Third-Party Information

We may receive information from third parties, such as:

  • Social media platforms if you interact with our profiles.
  • Service providers for analytics and marketing purposes.

2. How We Use Your Information

We may use the collected information to:

  • Provide, personalize, and improve our Services.
  • Respond to your inquiries.
  • Analyze usage trends and monitor website performance.
  • Send marketing emails and promotional materials (only with your consent).
  • Ensure security and prevent fraudulent activity.

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

3.1 Service Providers

Third-party vendors that perform services on our behalf, such as:

  • Hosting providers
  • Analytics tools like Heap
  • Analytics, Sentry, and Google Analytics
3.2 Business Partners

Partners involved in co-branded services or joint ventures.

3.3 Legal and Compliance Obligations

Authorities or legal entities when required to comply with laws or protect our rights.

4. Your Rights

Depending on your location, you may have rights under laws like the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA), including:

  • Access: Request details of the personal data we hold.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data.
  • Opt-Out: Withdraw consent for marketing communications.
  • Portability: Receive a copy of your personal data in a machine-readable format.

To exercise your rights, contact us at support@kelvin.ai.

5. Data Security

We implement industry-standard measures to protect your information, including:

  • Encryption during data transmission.
  • Secure storage with limited access.
  • Regular security audits.
  • SOC2 Type II compliance.

However, no method of electronic storage or transmission is 100% secure.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We reserve the right to retain your anonymized, deidentified data without any limitation in order to improve our system.

7. Third-Party Links

Our Services may contain links to external websites. We are not responsible for their privacy practices. Review the policies of any third-party sites you visit.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

9. International Data Transfers

If you are accessing our Services from outside the U.S., your data may be transferred to and processed in countries with different data protection standards. By using our Services, you consent to such transfers.

10. Updates to This Privacy Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Kelvin Inc.
1334 Brittmoore Rd, Ste 2606
Houston, TX 77043
Email: support@kelvin.ai